Please check the common questions first. If you contact me to ask a question already answered here, I can usually only refer you back to this page!
MOST COMMON QUESTIONS
Where are the container labels? Can I order products I have seen in another country's catalogue?
My shop has everything that is currently available in the UK and Ireland: the full catalogue, monthly offers, some leftover clearance stock of discontinued products and previous hostess gifts, and some spare parts. Other products are either not available in the UK at the moment, or only available in other countries, or no longer made. There are new special offers every month, and older products do often become temporarily available again, so do join my mailing list or Like my Facebook page for alerts about this.
Why isn't the discount code working?
Usually, this is because you are trying to use an expired code or a single-use code. Most of my discount codes have a limited validity. Check my newsletter or the posting where you found the code for the validity.
Also, some websites collect and list online discount codes, and I know some of my old expired codes are out there.
You cannot use two discount codes at the same time. if you are eligible to use more than one, just choose the code that gives you the best discount.
Why have you not captured my debit or credit card payment?
For both our secruity, I use Shopify Payments and Paypal to process card payments securely. These card processing services sometimes flag a customer's card payment as Low, Medium or High risk, and I am advised to check with you before I capture the payment.
A Low or Medium risk flag often has a simple explanation: perhaps the delivery address is different from the card billing address, or maybe you have a VPN location spoofer on your computer which makes the order and payment appear to have come from different separate countries. I will normally contact you to double-check the order details before I capture the payment. This caution protects both of us from fraudulent use of your card.
If your card payment is flagged as High risk, this means there are several different issues with it, or in some cases your card is already known as being used for fraudulent transactions. I will not capture a High risk payment. I will contact you to explain the problem and I will offer you a different payment method, for example a direct bank transfer.
I bought something and changed my mind. Can I return it for a refund?
Yes, of course, if it is unused and in a condition to be resold. Please send to Andrew Humphrey, Unit 17 Tavern Court, 95 New Kent Road, London SE1 6RY. I will process a refund when I receive the item. If you are using regular post, I advise getting a proof of posting.
Please do not use this address to return items for warranty exchange, and no personal callers please.
Why haven't I received an email confirming my order?
Well... it was definitely sent. An email confirmation automatically goes out as soon as you order, to the email address you gave. A second one goes out when I dispatch your order. It is impossible for me to not send these confirmations, they are automatic. If you have not received any email confirmation from me, experience shows that there are several possible reasons.
One possibility is that you have paid with Paypal and the email address attached to your Paypal account is not the one you are checking. You are welcome to contact me to amend the email address on your order, and I can resend the confirmation, but I advise you also update your Paypal account itself or this will happen again next time you pay for goods with Paypal.
Another common reason is that when you manually typed your email address, you made a mistake. Again, I can check and amend the address for you and re-send the confirmation.
The third possible reason is because you have too high a level of Spam or Junk filtering on your email, and the confirmations have been filtered out of your inbox. In this case, it is there, but it is your Junk or Spam folder.
Finally, if you have a btinternet.com email address, there is a long-standing problem with their server rejecting, diverting to Spam, or blacklisting emails from online stores that use the Shopify system like I do. This forum posting from 2016 shows how long this has been a problem.
Up to 10 days to dispatch my order? Why so slow?
If you choose the personal and friendly service from a small business like myself, you may need to forego the same-day dispatch or next-day delivery you can get from a big corporation.
Like Tupperware sales force across the world, I run my business from home. I can keep a basic stock of the most popular products, but often I need to order products in from the distributor for you. I place my weekly order with the distributor every Monday afternoon, and I dispatch to customers every Thursday or Friday when my delivery comes in. So if you happen to order on Monday afternoon, you may have just missed my weekly deadline and so it may be the full 10 days before I can dispatch and another 2-3 days before you receive it. However, if you order on Monday morning, I can usually dispatch 4 days later by Friday.
How much is UK delivery? Why isn't it free?
I charge the actual cost of delivery, using a tracked courier. This is a cheaper and better service than Royal Mail.
As with same-day dispatch, some big online retailers may be able to subsidise delivery, but for my small business that is impossible. I do offer my newsletter subscribers occasional discounts or free delivery codes, so please sign up using the form at the bottom of every page.
Very tiny orders can go as a Second Class Large Letter. Otherwise, it depends on the weight:
- Up to 1kg: £3.29
- Up to 2kg: £5.99
- Over 2kg: £7.95
Why is delivery to Israel, Italy, Malaysia and USA so expensive?
Because I only offer delivery to Israel, Italy and Malaysia by International Tracked and Signed, not by regular Air Mail. Customers in those countries were reporting that untracked International Standard (Air Mail) packages were lost or not received, so I now only offer delivery full tracking, signature on delivery, online confirmation of delivery, and compensation for loss or damage.
With USA there is a different issue: in July 2020 the UK Royal Mail increased prices by around 40%, so I had to raise my own prices accordingly.
Why don't you offer Surface Mail, or another slow cheap option for delivery to my country?
Because the UK Royal Mail has re-branded Surface Mail as International Economy and made it difficult and less attractive to use, for both senders and recipients. I explain this in more detail in my page for non-UK customers.
I am a non-UK customer, and I am still waiting for my delivery after two weeks. Please can you check the tracking.
If you chose delivery by International Tracked and Signed, you can check the tracking yourself using the link in the dispatch confirmation email I sent you. If you chose delivery by International Standard or International Economy, they do not include tracking.
I bought some Baseline Canisters and I can't seal the lid properly. Help!
The Baseline Canisters have a special type of seal. They are easy once you get the hang of it.
1. Place the seal on top of the canister.
2. Seal the short sides by pushing the seal on. You should hear the clicks. Make sure all the corners are pushed in.
3. Push to seal the long sides. You should also hear a click.
4. Finally, you can burp it to create a slight vacuum.
The lid doesn't fit the product. It seems to be too small. Help!
Don't worry. This is common. It's because the lid has never been used before and it may need a little encouragement at first.
Here my US colleague Dee W. Ieye explains why this happens, and how to solve it.
How do I start up as a Tupperware demonstrator myself?
Please see Sell Tupperware.There is information about starting up, and some detailed leaflets where you can read about the demonstration kit, and about how it all works. Please read them first, then contact me and I can get you started (or I can refer you to a colleague near you who can get you started).
Is this the Tupperware UK office?
No, there is no Tupperware UK office. I am an independent Tupperware Manager based in London, self-employed and working from home as a demonstrator and managing a team of demonstrators. The Tupperware company closed their UK and Ireland office some years ago, but they continued distribution here. An independent importer-distributor based in Dublin now supplies the UK and Ireland sales force, including me. You can contact the UK and Ireland distributor using this online form.
How can I get a replacement under the guarantee?
You need to contact the Tupperware UK and Ireland distributor in Dublin. Full details on the 10 year Guarantee page.
Can you post me a Tupperware catalogue?
Yes, but not for free, sorry. The catalogue is only really used at parties. For ordering direct from me, everything from the catalogue, and more besides, is available here in my online shop, with added descriptions, demo videos and £ sterling prices. On the Tupperware Ireland website you can browse the current catalogue and the current special offers, but note that they are priced in Euros. But if you really want a catalogue, you can order one online and I will post it to you. They cost 70p plus postage, but I send you a discount code to recoup the cost off your first order.
How do I find my local Tupperware demonstrator?
If you are in or near London, it may be me or a member of my team, so do get in touch. To find a Tupperware demonstrator in another part of the UK, use this map. You might find it easier to open the map in a new browser window and search by postcode, town or county.
If you contact someone via this map and they do not respond, or they tell you they no longer work in Tupperware, please let me know so I can keep the map up to date.
I have a question about something else.
Please complete this form and I will reply within one working day. If your question is already answered above, I may need to refer you back to this page.