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Questions, Contact

STOP! Before you whizz straight down to the query form, please check these frequent questions first about Orders, Delivery, Products and Other Things.  

People contact me every day to ask questions already answered here!

ORDERS

  • Where are the cereal bowls, the container labels, or products I have seen in another country's catalogue?
  • Why isn't the discount code working?
  • Why have you not authorised my debit or credit card payment?
  • I bought something and changed my mind. Can I return it for a refund?
  • Why haven't I received an email confirming my order?
  •  

    DELIVERY

  • Up to 10 days to dispatch my order?  Why so slow?
  • How much is UK delivery?
  • Why is delivery to Italy so expensive?
  • Why don't you offer Surface Mail, or another slow cheap option for delivery to my country? 
  • I am a non-UK customer, and I am still waiting for my delivery after two weeks. Please check the tracking.
  •  

    PRODUCTS

  • I bought some Baseline Canisters and I can't seal the lid properly. Help!
  • The lid doesn't fit the product. It seems to be too small.  Help! 
  •  

    OTHER THINGS

  • How do I start up as a Tupperware demonstrator myself?
  • Is this the Tupperware UK office?
  • How can I get a replacement under the guarantee?
  • Can you post me a Tupperware catalogue?
  • How do I find my local Tupperware demonstrator?
  • I have a question about something else.
  •  

    ORDERS

    Where are the cereal bowls, the container labels, or products I have seen in another country's catalogue?

    My shop has everything that is currently available in the UK and Ireland: the full catalogue, monthly offers, and leftover clearance stock. Other products are either not available in the UK at the moment, or only available in other countries, or no longer made. There are new special offers every month, and older products do often become temporarily available again, so do join my mailing list or Like my Facebook page for alerts about this.

    Why isn't the discount code working?

    Usually, this is because you are trying to use an expired code.  Most of my discount codes have a limited validity.  Check my newsletter or posting where you found the code for the validity.

    Also, some websites collect and list online discount codes, and I know some of my old ones are out there.  

    You cannot use two discount codes at the same time.  if you are eligible to use more than one, just choose the code that gives you the best discount.

     

    Why have you not authorised my debit or credit card payment?

    I use Shopify and Paypal to process card payments securely. These card processing services sometimes flag a customer's card payment as Low, Medium or High risk, and I am advised to check with you before I authorise the payment.

    A Low or Medium risk flag often has a simple explanation:  perhaps the delivery address is different from the card billing address, or maybe you have a VPN location spoofer on your computer which makes the order and payment appear to have come from different separate countries.  I will normally simply phone you to double-check the order details before I authorise the payment. This caution protects both of us from fraudulent use of your card.

    If your card payment is flagged as High risk, this means there are several different issues with it, or in some cases your card is already known as being used for fraudulent transactions. I am unlikely to authorise a High risk payment. I will contact you to explain the problem and I will offer you a different payment method, for example a direct bank transfer.

     

    I bought something and changed my mind. Can I return it for a refund?

    Yes, of course, if it is unused and in a condition to be resold. Please send to Tupperware Man, Unit 17 Tavern Court, 95 New Kent Road, London SE1 6RY.  I will process a refund when I receive the item. If you are using regular post, I advise getting a proof of posting.

    Please do not use this address to return items for warranty exchange. 

      

    Why haven't I received an email confirming my order?

    Well...  they were definitely sent.  An email confirmation automatically goes out as soon as you order, to the email address you gave. A second one goes out when I dispatch your order. It is impossible for me to not send these confirmations, they are automatic. If you have not received any email confirmation from me, experience shows that there are three possible reasons.  

    By far the most common reason is because you have paid with Paypal and the email address attached to your Paypal account is not the one you are checking.  You are welcome to contact me to amend the email address on your order, and I can resend the confirmation, but I advise you also update your Paypal account itself or this will happen again next time you pay for goods with Paypal.

    The second most common reason is that when you manually typed your email address, you made a mistake. Again, I can amend the address for you and re-send the confirmation.

    The third and final reason, less common, is because you have too high a level of Spam or Junk filtering on your email, and the confirmations have been filtered out of your inbox.

     

    DELIVERY

    Up to 10 days to dispatch my order?  Why so slow?

    If you choose the personal and friendly service from a small business like myself, you may need to forego the next-day dispatch you can get from a big corporation.

    Like Tupperware sales force across the world, I run my business from home. I can keep a very basic stock of the most popular products, but often I need to order products from the distributor for you.  I place my weekly order with the distributor every Monday afternoon, and I dispatch to customers every Friday.  So if you happen to order on Monday afternoon, you may have just missed my weekly deadline and so it may be 10 days before I can dispatch and another 2-3 days before you receive it. However, if you order on Monday morning, I can usually dispatch 4 days later on Friday.

    How much is UK delivery?

    I charge the actual cost of delivery, using a tracked courier.  This is a cheaper and better service than Royal Mail. Some big online retailers may be able to subsidise delivery, but as a small business that is impossible for me.  

    Very tiny orders that can go as a letter cost just £1.10, otherwise, it depends on the weight:

    • <500g:  £2.95
    • 501g - 1kg:  £3.95
    • 1.01kg - 2kg:  £5.95
    • 2.01kg+: £7.95 

     

    Why is delivery to Italy so expensive?

    Because I only offer delivery by International Tracked and Signed, not by regular Air Mail.  Italian customers were often reporting that Air Mail packages were lost or not received, so I now only offer delivery to Italy via a service with full tracking, signature on delivery, online confirmation of delivery, and compensation for loss or damage.  

    Why don't you offer Surface Mail, or another slow cheap option for delivery to my country? 

    I do, but only for orders which are worth no more than £20, and going to an address outside Europe.

    When UK Royal Mail rebranded Surface Mail as International Economy, they restricted maximum compensation for lost packages to £20 plus cost of postage. I can no longer add extra insurance for packages worth more than £20, so there is no longer any budget by-sea service for non-urgent packages that are worth more than £20.  Even if you are willing to take a chance on it not getting lost, I'm afraid I am not!

    Within Europe, delivery by International Economy does exist, but it costs only pennies less than regular Air Mail, yet takes weeks longer to arrive, so I don't offer it

    I am a non-UK customer, and I am still waiting for my delivery after two weeks.  Please check the tracking.

    If you chose delivery by International Tracked and Signed, you can check the tracking yourself using the link in the dispatch confirmation email.  If you chose delivery by International Standard or International Economy, they do not include tracking.

    International Economy can take up to two months,sometimes longer.  On my page for customers outside the UK I do warn about this, and against choosing International Economy just because it is cheap -- it is cheap for a reason!

     

    PRODUCTS

    I bought some Baseline Canisters and I can't seal the lid properly. Help!

    The Baseline Canisters have a special type of seal.  They are easy once you get the hang of it.

    1. Place the seal on top of the canister.

    2. Seal the short sides by pushing the seal on.  You should hear the clicks. Make sure all the corners are pushed in.

    3. Push to seal the long sides. You should also hear a click.

    4. Finally, you can burp it to create a slight vacuum. 

    You can also see this demonstrated in a video on YouTube.

     

    The lid doesn't fit the product. It seems to be too small.  Help! 

    Don't worry. This is common. It's because the lid has never been used before and it may need a little encouragement at first.  

    Here my US colleague Dee W. Ieye explains why this happens, and how to solve it.

     

    OTHER

    How do I start up as a Tupperware demonstrator myself?

    Please see Join my Team! There is information about starting up, and some detailed leaflets where you can read about the demonstration kit, and about how it all works.  Please read them first, then contact me and I can get you started (or I can refer you to a colleague near you who can get you started).


    Is this the Tupperware UK office?

    No, there is no Tupperware UK office. I am an independent Tupperware Manager based in London, self-employed and working from home as a demonstrator and managing a small team. The Tupperware company closed their UK and Ireland office some years ago, but they continued distribution here.  An independent importer-distributor based in Dublin now supplies the UK and Ireland sales force, including me.  You can contact the UK and Ireland distributor using this online form.


    How can I get a replacement under the guarantee?

    You need to contact the Tupperware UK and Ireland distributor in Dublin.  Full details on the 10 year Guarantee page.


    Can you post me a Tupperware catalogue?

    Yes, but not for free, sorry. The catalogue is only really used at parties.  For ordering direct from me, everything from the catalogue, and more besides, is available here in my online shop, with added descriptions, demo videos and £ sterling prices.  On the Tupperware Ireland website you can browse the current catalogue and the current special offers, but note that they are priced in Euros. But if you really want a catalogue, you can order one online and I will post it to you. They cost 50p plus postage.  


    How do I find my local Tupperware demonstrator?

    If you are in or near London, it may be me or a member of my team, so do get in touch.  To find a Tupperware demonstrator in another part of the UK, use this map.


    I have a question about something else.

    Please complete this form and I will reply within one working day.  If your question is already answered above, I may need to refer you back to this page.

     

    • If you need to send photos or attachments, use andrew AT tupperwareman.co.uk (replace AT with @).
    • By phone:
      020 7403 2118
    • By post:
      Tupperware Man, Unit 17 Tavern Court, 95 New Kent Road, London SE1 6RY
      This is my business address, not a shop or warehouse. Please do not use this address for warranty exchange. If sending an order by post, please ring, text or email first to confirm postage and packing.