Tupperware demonstrators and Managers like me do not handle replacements under the guarantee, or recycling of products. But people often ask about it so I have created this information page.
First up, despite what many people think, Tupperware products you buy in the UK do not come with a Lifetime Guarantee. Since 1960, the UK guarantee has mostly been 10 years, except for a period from the late 1980s to early 2000s when it was indeed lifetime. Tupperware products you bought in another country may have a Lifetime Guarantee, but you will need to liaise with Tupperware in that country about any replacements).
Tupperware products you buy in the UK come with a 10 year guarantee. If it has cracked, chipped, split or peeled under normal use you can return it for a replacement. If it is damaged by dropping, heat or otherwise, see "Non-warranty returns" below.
You also need to check when you bought the product:
- before 1 September 1989: 10-year guarantee, now expired. See "Non-warranty returns" below.
- 1 September 1989 to 30 March 2003: lifetime guarantee, still valid
- after 30 March 2003: 10-year guarantee, still valid if bought within the last 10 years. Otherwise, see "Non-warranty returns" below.
To claim a replacement, please send the complete product to:
Tupperware Ireland and UK,
Unit 11 Kinsealy Business Park,
Ireland K36 F594
Mobile/Text: 00 353 85 179 4461
Landline: 00 353 1 8463977
If the specific product is no longer available, they can give you the nearest current equivalent, or you can get a credit towards a new product.
Non-essential surface decoration is not covered under the guarantee. Metal or wooden component parts are not covered, and such items are marked with a Q in the catalogue. They are, however, guaranteed to be free of manufacturing defect. If you receive such a product and you believe it to be defective, please return it within 30 days of purchase for a free replacement.
I cannot forward products to Dublin for you, nor can I provide postage-paid envelopes or labels. If you email or ring me about a warranty exchange, I'm afraid I can only refer you back to this page for instructions.
Non-warranty returns / Recycling
The 10-year guarantee does not cover products or parts which are lost, or which are
- out of warranty (see above for dates)
- heat damaged, including microwave damage of non-microwavable products
- damaged by dropping or by freezing non-freezer products
- chewed by pets or vermin
- otherwise damaged other than through normal use
You can still return the damaged product to Tupperware at the address above for recycling. They will give you a scrap credit, based on weight, which you can put towards new products, including products you buy in my store. The credit is approx €21 per kg, or €33 per kilo for UltraPro products. Here's an example:
Carol drops her UltraPro 5L oven dish and breaks the cover. She cannot claim a replacement under the warranty because it was not a fault with the product. She returns the parts of the broken lid (approx 500g) to Tupperware for a scrap credit of £16.50, which she uses as a discount on a new lid, which normally costs £37.15.
Paid spare parts
Spare lids and other parts for many current and discontinued products are available to buy in my shop's Seals and Spare Parts collection. If the part you are looking for is not listed, you are welcome to check with me directly.
Products bought outside the UK
Please liaise with the Tupperware consultant or the Tupperware Head Office in the country where you bought it.
If you prefer, I may be able to supply paid-for new products or spare parts. Browse my shop to check availability.